Contact Us

Phone
1300 565 073

Email
enquiries@accessmercantile.com.au

Address
PO Box 380 Mitcham VIC 3132

Online Enquiry

* Required fields

Access Capital Finance

All Businesses rely on cash flow to support critical working capital needs.

At Access Capital Finance Pty Ltd we purchase debt portfolios providing organisations with efficient and guaranteed returns, generating increased cash flow. We are a member of the Australian Collectors & Debt Buyers Association and comply with their respective code of practice ACDBA Code of Practice .  

At Access, we have a long standing reputation for exceptional quality and service. We pride ourselves in helping individuals and organisations resolve sometimes complex outstanding debt situations.

Case Management & Financial Hardship: 

We offer specialized case management for debtors experiencing Financial Hardship.

Financial hardship usually refers to a situation in which a person cannot keep up with debt payments and bills. If you are experiencing Financial Hardship, please advise our consultant by phone for assistance so they can adequately assess your situation and look at tailored solutions to support you.

The following ASIC 'Money Smart' link may be helpful in understanding how you are spending your money and support budget planning

https://www.moneysmart.gov.au/

See details of our Financial Hardship Policy & Financial Hardship Application Form

We Are Here to Help You:

In circumstances where you may not be satisfied with the management of your account, you should first and foremost speak to one of our Customer Assist Specialist by contacting 1300 565 073

In the event that the Customer Assist Specialist cannot adequately address your complaint, you may request a detailed review form one of our complaints team by lodging an Internal Dispute Resolution request.

Internal Dispute Resolution:

To proceed with this request please click the email link : assist@accessmerantile.com.au   or post your complaint to PO Box 380 Mitcham VIC 3132 and provide us with a summary of your concerns with any supporting correspondence. Our Complaints team will review your concerns and complete a full investigation with a commitment to immediately acknowledge receipt of your complaint and resolve the matter as soon as practically possible, typically within 21 days dependent on the nature of the investigation.

External Dispute Resolution:

In the unlikely event that we cannot resolve your complaint, you have the option of submitting your complaint for formal external dispute resolution under our external resolution scheme with the Australian Financial complaints Authority (AFCA). 

AFCA encourages consumers wishing to make a complaint to first go through the Internal Dispute Resolution process with financial firms.  

Australian Financial Complaints Authority:

Online: www.afca.org.au

Email : info@afca.org.au

Telephone: 1800 931 678

Mail : Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

 

 

Access Capital Finance - Credit License No: 520874