Contact Us

1300 565 073


PO Box 380 Mitcham VIC 3132

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Quality Assurance & Compliance

We have established a well-known loyal brand over years of operations through the delivery of quality, timely and reliable services. We understand that debt collection can sometimes be challenging and complex, getting right first time for our clients and the debtor is paramount so we always strive for the best outcome by balancing the needs and interests of both the debtor and the client.

Our highly skilled and trained workforce abides by stringent quality and compliance guidelines to preserve our own reputation as well as our clients.


Insurance & Quality Accreditation

Access Mercantile Services holds full Public Liability and indemnity insurance. Our agents performing field services are licensed through the Magistrates Court and hold a fidelity bond and cannot have a criminal record.

Our team undergoes regular industry specific compliance training and undergo frequent internal quality assessments to ensure all core compliance requirements are adhered to. ACCC and ASIC debt collection guidelines are core to our practice and training. We are an ISO 9001:2015 & ISO/IEC 27001:2013 [Quality Management & Information Security Management ] certified organisation. 

We are also members and active supporters of several industry associations, namely the Institute of Mercantile Agents (IMA), Australian Collectors & Debt Buyers Association [ACDBA] and the Australian Financial Complaints Authority [AFCA].  Our commitment in achieving Quality Management System ISO 9001:2015 along with ISO/IEC 27001:2013 is testimony to the above. 

ACDBA Code Of Practice






Privacy and Confidentiality

Access always conducts business with the highest level of integrity.

We respect the privacy and confidence of our clients and associated debtors. All physical and electronic information is securely stored, monitored and managed and fully complies with Privacy Act 1988 requirements.


See our Privacy Policy Information Security Policy

Case Management & Financial Hardship

We offer specialized case management for customers experiencing Financial Hardship.

Financial hardship usually refers to a situation in which a person cannot keep up with debt payments and bills. If you are experiencing Financial Hardship, please advise our consultant by phone for assistance so they can adequately assess your situation and look at tailored solutions to support you.

The following ASIC 'Money Smart' link may be helpful in understanding how you are spending your money and support budget planning 

See Details of our Financial Hardship Policy  

Go to our Financial Hardship application form


Quality Policy

At Access Mercantile Services, Quality is an integral part of our Corporate Business Principles.

Our company strives to achieve sustainable growth through consistently satisfying the diverse needs and expectations of our clients. Access Mercantile Services is committed to the effective implementation of the Quality Management System (QMS) in compliance with ISO 9001 Standard.

But how do we get it right?

To achieve this objective, we will:

  • Provide services that meet or exceed the standards prescribed in relevant agreements, contracts, codes and statutory obligations.
  • Deliver added value to our clients by identifying, monitoring and responding to their needs, expectations and levels of satisfaction.
  • Set measurable targets and seek to continually improve the delivery of our services.
  • Continually review and improve the effectiveness of the Management System.
  • In providing quality services, we will embrace new ideas, technology and innovation. We will strive for continuous improvement, setting new benchmarks to maintain our strong reputation within the industry.
  • Deliver our projects on time, on budget, and meet or exceed client expectations.