Repossessions & Field Services

Through its national network of skilled mercantile agents, Access Mercantile Services provides asset recovery services and advice for clients wishing to recover debt pertaining to an asset or the physical asset itself.

All reasonable steps are taken to first collect the outstanding debt pertaining to an asset with repossession normally a last resort option unless a specific request and authorisation has been made by the client for direct repossession.

Access agents maintain the highest standards of professionalism during the process and do not engage in unacceptable conduct such as intimidation, trespass or undue harassment.

During repossession the team will take several digital photos of the asset and will submit the photos along with a complete comprehensive condition report to the client.

Specific instructions are followed for secure towing and storage of the asset along with treatment of payment for both the repossession service and associated costs.

GOT A QUESTION?

Field Calls

Agent field calls can be commissioned at any time for direct visit to a debtor address for the purpose of collection of their outstanding debt or to re-establish customer contact.

Our national network of mercantile agents covers all regions and work specifically to your request.

Field calls normally involve:

• Verification of all current contact details.
• Obtaining updated residential and employment details.
• Understanding reason for non-payment.
• Establishing a repayment plan or direct collection of a debt if possible.
• Supply of a detailed condition report of an asset used as security for a loan, including photos, registration confirmation, and insurance details [if required].