Customer connection powered by an integrated credit ecosystem.

Why has Access Mercantile Services contacted me?

Access Mercantile works with organisations to help customers meet their payment obligations. We make contact with customers to ensure their payments remain up to date. You may have received contact from us via a letter, email or SMS.

We’re here to help. We understand receiving a collection note from us can, sometimes, be overwhelming. We’re committed to helping and assisting customers through the process of paying outstanding amounts.

Make a payment

You can make an online payment securely. Click the button to pay by VISA, MasterCard or Amex.

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Self Serve - Customer Portal

You can request a payment arrangement through our customer portal.

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You can also call us

Call us on 1300 565 073. We’re available from 9am to 7pm AEST weekdays. Or email us directly at

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Engage with us so we understand

Our consultants understand that every situation is unique and they will work with you to understand your circumstances. We’re here to help you on this journey, so if you have any questions or can’t pay - talk to us. When you talk to us, be honest about your financial position, including other debts:

  • Return calls or respond to correspondence promptly;
  • Agree to a repayment arrangement(s);
  • Make sure you keep us updated (including your address) if your details change.

Keep us updated

Life happens – we understand that. When things don’t go as planned, get in touch with us on 1300 565 073 or email us at

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Payment Arrangements

If you have entered into a payment arrangement, make sure you make the payment by the due date. If you are having trouble meeting your obligation, call us and we can work together on a solution.