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Why has Access Mercantile Services contacted me?

Access Mercantile works with organisations to help customers meet their payment obligations. We make contact with customers to ensure their payments remain up to date. You may have received contact from us via a letter, email or SMS.

We’re here to help. We understand receiving a collection note from us can be stressful. We’re committed to helping and assisting customers through the process of paying outstanding amounts.

Step 1

Make a payment.

You can make an online payment securely. Click the button to pay by VISA, MasterCard or Amex.

Pay Now

Step 2

If you are unable to make full payment – contact us.

Call us on 1300 565 073. We’re available from 9am to 7pm AEST weekdays. Or email us directly at enquiries@accessmercantile.com.au.

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Step 3

Engage with us so we can understand.

Our agents understand that every situation is unique and they will work with you to understand your circumstances. We’re here to help you on this journey, so if you have any questions or can’t pay - talk to us. When you talk to us, be honest about your financial position, including other debts:

  • Return calls or respond to correspondence promptly;
  • Agree to a repayment arrangement(s);
  • Tell the debt collector when your contact details (including your address) change.

Step 4

Keep us updated.

Life happens – we understand that. When things don’t go as planned, get in touch with us on 1300 565 073 or email us at enquiries@accessmercantile.com.au.

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Step 5

Payment arrangements.

If you have entered into a payment arrangement, make sure you make the payment by the due date. If you are having trouble meeting your obligation, call us and we can work together on a solution.